FAQ

Frequently Asked Questions

1. Can I return products if they don’t sell?

No. All NESTANZA orders are final sale. We do not accept
returns or exchanges due to unsold stock.

2. What if items are damaged during shipping?

You are eligible for a full refund or replacement carton.
Please email us with photos within 7 days of delivery.

3. What if I receive the wrong product?

We will send you the correct product or issue a full refund,
whichever you prefer.

4. How long does a refund take?

Refunds are processed within 5–7 business days after your
request is approved.

5. Do I have to pay return shipping fees?

No. If the issue is caused by NESTANZA or during transit, we
cover all costs.

6. How to report an issue?

Please contact us at info@nestanzahats.com within 7 days of
delivery. Include your order number, photos of the issue, and a short
description. Our team will review and guide you through the next steps.

7. Refund method

Refunds will be issued through PayPal, the same method used
at checkout. You may also choose to receive a replacement carton instead of a
refund.

No hidden conditions. Every carton ships free, with tax
included, and is backed by our quality guarantee.